FAQ

Alnwick Florist,  Northumberland Florist – Online Flower Delivery FAQ

We here hope to answer any questions you might have about our local flower delivery, our nationwide flower delivery and our international flower delivery service. If you have any questions not answered below, feel free to use our contact form to get in touch with us.

Are your flowers delivered fresh?

Yes, as the local Alnwick florist we only deal with fresh flower delivery. We receive fresh flower deliveries daily from our suppliers so we can, and do, guarantee that all flowers delivered will be fresh.

Do you offer flower deliveries anywhere in the UK?

Yes, we do. Even though we are a Northumberland florist, we are an eFlorist distributor along with 1800 other local florists in the UK and Ireland. You can therefore be sure that we will hand deliver flowers anywhere in the UK, Ireland or the British Isles.

Do you have international flower delivery service too?

Absolutely! Through eFlorist, our Alnwick flower shop has contact with local florists in more than 140 countries overseas. So again, you can be sure that we will hand deliver flowers to just about any country overseas. We also guarantee that all flowers hand delivered overseas will be fresh.

Do you offer same day flower deliveries?

Yes we do. Even though we are a local Alnwick florist, we offer same day flower delivery if the flowers are ordered before 3pm, locally or nationwide or worldwide.

We can also deliver flowers on a specific day if that is your wish. Just let us know of your requirements when placing your order.

Do you offer next day flower delivery?

Again, yes we do. We can also deliver flowers on a specific day if that is your wish. Just let us know of your requirements when placing your order.

How do I order flowers online?

Ordering flowers online is actually easier than you might think. Click on the link How To Order for clear and detailed information on how to order flowers online.

I am trying to order flowers online and am not sure what to do.

Not a problem. Give us a call on 01665 602747 and we will help you place your order online, or we will take your order by phone – which ever is more convenient for you!

Do you take orders by phone?

Yes, we do. Just ring us on 01665 602747 and our friendly Alwnick florist will gladly take your order.

I wish to send flowers anonymously. Can I do that?

You can certainly do that. We can include an anonymous message with your fresh flowers delivered. Be aware though you cannot place an order anonymously as we will, to process your order, need certain personal details for billing purposes.

How will I know if my online flower delivery order has been successful?

Once we receive your online flower delivery order, we will send you a reference number along with a confirmation email. If you have not received such an email within 24 hours of your order, please contact us or ring us on 01665 602747.

I will need a VAT receipt.

Not a problem. The email receipt we will send you will work as a VAT receipt.

Can you send flowers to the following places:

– PO Boxes? No, as flowers are a perishable item,

– BFPO? No, for the same reason as above,

– Hospitals? Many hospitals don’t accept flowers so check with the hospital in question before placing your
order online or by phone,

– Ships? Yes but the flower delivery is made at the customer’s risk.

What happens if no one is home when the hand delivered flowers arrive?

If no one is home to receive the hand delivered flowers you ordered through our Alnwick florist shop or web site, a calling card will be left with contact details for your recipient to arrange a redelivery or a collection.

Do you have an actual flower shop?

Yes, we do. Our Northumberland florist shop is located at 57-59 Bondgate Within Alnwick, Northumberland, NE66 1HZ.

Are you part of a wider florist organisation?

Yes, we are. As an Alnwick florist, we are an eFlorist distributor, along with 1800 local nationwide florists in the UK and Ireland, and other local florists in more than 140 countries worldwide.

Do you offer a full wedding flower service?

We do indeed, our experienced Alnwick florist offers full professional wedding flower arrangements. Check out our Wedding Flowers Service for full details on the service we offer.

Do you offer a full funeral flower service?

We do indeed, our experienced Northumberland florist offers full funeral flower arrangements. Check out our Funeral Flowers Service for full details on the service we offer.

I don’t have a PayPal account, can I still place order flowers online?

Yes you can. PayPal will accept payments using your credit card without you needing an account with them. This is great if you want to order flowers just the once. Of course, we would like you to be a repeat customer!

What credit cards can I use with PayPal?

PayPal supports the following credit cards: Visa, MasterCard, AmericanExpress and Discover.

Is it safe to order online using PayPal?

It is indeed. We use PayPal to handle all our customer payments online as it is a professional online financial transaction service that is safe, secure and reliable. If you want to know more about PayPal, then use the following link Why PayPal?

Do you tips on how to care for flowers to make them last as long as possible?

Here is what we recommend:

1. cut the stem of each flower with a sharp knife, removing 2-3cms from the end,

2. cut on an angle to create a larger area to allow for maximum uptake of water by the flower,

3. remove any leaves that will be below the water line ,

4. place flowers in a clean vase/container to prevent bacteria infections,

5. add lukewarm water to the vase/container rather than cold water,

6. keep the water topped up every 2-3 days as flowers need a lot of water,

7. place the flowers away from direct sunlight and draughty areas.

We recommend the use of a sharp knife rather than scissors or secateurs for a cleaner cut.


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Alnwick Florist,  Northumberland Florist

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